Returns Policy

Customer satisfaction is our top priority. Every piece is carefully quality-checked before it’s shipped.

For in-stock items, you may request a return within 30 days of the delivery date.
Please note that most of our jewellery is made to order, crafted especially for you, and therefore cannot be returned.

We encourage you to take your time when finalising an order, or reach out to our team for assistance — we’re here to help ensure you choose the perfect piece. For added peace of mind, we offer complimentary resizing of made-to-order rings by up to three sizes.

 

---

 

How to Return
 
To initiate a return process with us, please contact our customer service team within 14 days direct to Returns. We typically respond within 24 hours, excluding weekends and holidays.
 

---

 

Returns
 

To be eligible for a refund, all returns must meet the following criteria:

1. Items must be returned within 30 days of the delivery date.

2. Items must be original, unused, unworn, and undamaged.

3. Items must include all original packaging.

Items are eligible for return only if they are unworn and remain in their original condition.

Please note:

• Return shipping costs are the responsibility of the customer.

• A handling fee will be deducted from your original payment.

• All fees are charged in GBP and converted to the applicable currency if required.

We reserve the right to reject any return that does not meet these requirements and are therefore not obligated to repair, replace, or refund the item.

 

---

 

Exclusions & Made-to-order

Most jewellery is handmade to order, so please consider this before finalising your purchase. We encourage you to reach out before placing your order- we’re here to answer any questions to ensure you feel confident in your purchase.

The following items are non-returnable and non-refundable:

• Made-to-order items

• Resized items

• Bespoke commissions

• Engraved or customised pieces

• Sale items

• Earrings (for hygiene reasons)

Please note:

• We cannot offer exchanges at this time.

• We cannot offer returns or exchanges on earrings for hygiene reasons.

 

---

 

Damage or Defective Item

If you receive a faulty or damaged item, please notify us immediately upon delivery. You must return the item within 30 days of the delivery date.

We will cover the cost of return shipping for defective items.

If the issue is not reported within the specified timeframe, or the item is not returned promptly, you may not be eligible for a refund or replacement.

 

---

 

Refunds

Refunds will be issued to your original payment method within 14 business days of receiving your return.

Once your refund has been processed, you will receive a confirmation email. Your financial institution may require additional time to complete the transaction. Please allow 1–2 billing cycles for the refund to appear on your statement.

We cannot accept packages returned without prior authorisation. After confirmation from our team, eligible items will be received, inspected, and processed for a refund.

 

---

 

Personalise and Bespoke Commissions

Bespoke, customised, engraved, monogrammed, personalised, or made-to-order items cannot be returned unless defective.

These orders may be amended within 24 hours of purchase. If you made a mistake or need an adjustment, please contact us as soon as possible.

Deposits for cancelled bespoke pieces are non-refundable and cannot be converted to store credit if the remaining balance is not paid by the agreed deadline.

We are always happy to assist on a case-by-case basis to resolve any concerns.

 

---

 

Lost Return Policy

All returns processed through us are fully trackable. In the rare event that a package is lost in transit, we will seek recovery from the carrier.

If you choose to return an item using your own shipping method after receiving our return authorisation, the shipment is entirely the customer’s responsibility. We cannot accept liability for lost packages in this case.

We strongly recommend using a tracked shipping method that insures the full value of the item and retaining proof of postage. For any questions or concerns, please contact our team.