Returns Policy

We hope you will love your Rest of World piece. As many of our pieces are produced in small quantities or made specifically for an order, return eligibility depends on how your piece was purchased.

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In-stock pieces

 

Pieces marked In Stock may be returned for a change of mind.

Please contact us within 14 days of receiving your order to let us know that you wish to make a return.

Once you have notified us, you have a further 14 days to send the piece back to us.

Returned pieces must be unworn, undamaged and returned in their original condition and packaging. You may, of course, handle or try on the piece as you reasonably would when viewing jewellery in a shop.

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Made-to-order pieces

 

Many Rest of World pieces are produced specifically after an order is placed rather than being held as finished stock.

Pieces produced specifically for your order, including rings made to your selected size or pieces made to an individually selected specification, are not eligible for change-of-mind returns or exchanges where they fall within the personalised or made-to-specification exemption permitted by law.

Where statutory cancellation rights apply to a particular order, those rights will always take precedence over this policy.

The product page will indicate when a piece is made to order before you purchase.

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Bespoke & personalised pieces

 

Bespoke commissions and pieces altered or personalised specifically for you cannot be returned or exchanged for a change of mind.

This includes, for example:

• bespoke commissions
• engraving or personalisation
• non-standard ring sizing
• custom dimensions or alterations
• specially selected stones
• modifications to an existing ROW design requested by the customer

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

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How to make a return

To request a return, please email info@rowjewellery.com with:

Your name
Order number
The piece you wish to return
Reason for return

We will confirm whether your piece is eligible and provide the return address and instructions.

Please do not send jewellery back without contacting us first.

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Return postage

 

For change-of-mind returns, return postage is the responsibility of the customer.

Because jewellery can be valuable, we strongly recommend using a tracked and adequately insured delivery service. The returned piece remains your responsibility until it has been received by us.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return postage.

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Refunds

 

Once your eligible return has been received and inspected, we will confirm your refund by email.

Refunds will be issued to your original payment method within 14 days of receiving the returned item, subject to the applicable consumer rights.

Where required by law, we will also refund the cost of our standard outbound delivery service. Any additional amount paid for an upgraded or expedited delivery option is not refundable beyond the cost of our standard delivery service. UK guidance requires online sellers to refund eligible cancellations within the statutory timetable and to refund standard delivery costs where applicable.

If a returned piece has been handled beyond what is reasonably necessary to inspect it and its value has consequently been reduced, an appropriate deduction may be made from the refund where permitted by law.

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Faulty, damaged or incorrect pieces

 

Every ROW piece is individually inspected before dispatch.

If your order arrives damaged, faulty, incorrect or not as described, please contact rowjewellers@gmail.com as soon as possible with your order number and photographs where appropriate.

Your statutory rights in relation to faulty goods are not affected by this returns policy.

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Earrings & pierced jewellery

 

For hygiene reasons, earrings and other jewellery intended for pierced areas are supplied with a hygiene seal.

Once this seal has been removed, broken or otherwise opened after delivery, the item cannot be returned or exchanged for a change of mind.

If the hygiene seal remains intact, eligible in-stock earrings may be returned in accordance with our standard returns policy.

This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.

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Exchanges

 

We do not currently operate a standard exchange service.

For eligible in-stock pieces, we recommend returning the original piece for a refund and placing a new order.

Made-to-order, bespoke and personalised pieces cannot normally be exchanged for a change of mind, subject always to your statutory rights.

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Contact

 

For any questions before placing an order, particularly regarding sizing or a made-to-order piece, please contact:

info@rowjewellery.com

Rest of World Jewellery
London, United Kingdom

Last updated: September 2026